Question 1

Do you accept PayPal?

Accepted Answer

No, PayPal is not accepted as a payment method.

Question 2

Are there any additional or hidden fees associated with using your service?

Accepted Answer

Trakjungle takes 0% commission on seller content. Third-party payment processing fees may still apply at checkout, and any applicable fees are shown before the purchase is completed.

Question 3

How do I access my purchased files?

Accepted Answer

Once you have completed payment, your files will be sent to you via email. You will only receive the digital assets that are provided to you through the license you have purchased. Please note that the specific digital assets included in your license may vary depending on the type of license you have selected.

Question 4

I received the wrong files. What should I do?

Accepted Answer

If you received files that are different from what you purchased, please contact us at support@trakjungle.com with as much information about the transaction as possible. We will work to resolve the issue and get you the correct files. If we are unable to resolve the issue, we will process a refund for you. Please include as many details as possible in your email to help us quickly resolve the issue.

Question 5

Can I upload a track that contains a beat I purchased from your site to streaming platforms?

Accepted Answer

If you use a finished product containing licensed items from this site, you are bound by the terms of the license agreement that you received when you purchased the items. Please refer to the specific terms of your license agreement to determine whether uploading your track to streaming platforms is permitted. If you have any questions about your license agreement or the rights granted to you, please contact us at support@trakjungle.com.

Question 6

What can I use items purchased from your site for?

Accepted Answer

Tracks or beats purchased from our site can be used across all media platforms. They are suitable for music recording, film scoring, and as background audio for social media, among other things. Our sound kits can be used by music producers and sound engineers to create new loops and tracks. Please note that the specific rights granted to you for the use of these items will depend on the terms of the license agreement you received when you purchased them. If you have any questions about your license agreement or the rights granted to you, please contact us at support@trakjungle.com.

Question 7

How long does it take to receive payment for a sale?

Accepted Answer

Once a sale is made, the amount appears in your Total Balance right away. If you use Stripe Connect, the move from Total Balance to Available Balance follows the payout schedule you’ve set in Stripe, for example instant, same-day, or the default 2-3 business-day cycle. If you use our standard payouts, funds transfer on our T+7 schedule, within 7 days of the sale. Need help? Email support@trakjungle.com.

Question 8

Why do you need my bank information to process payments?

Accepted Answer

We ask for your bank information in order to send your payments directly to your bank account. This allows you to receive your withdrawals more quickly and efficiently.

Question 9

Can I sell tracks that contain uncleared samples on your platform?

Accepted Answer

No, selling intellectual property, samples, and loops that you do not own or have any rights to is strictly prohibited on our platform. We require that all sellers respect the intellectual property rights of others and only sell content that they have the legal right to sell. If you are unsure whether you have the right to sell a particular track or sample, we recommend that you seek legal advice before attempting to sell it on our platform. If you have any questions about this policy or need help determining whether you have the right to sell a particular piece of content, please contact us at support@trakjungle.com.

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